Shipping Return Exchange


J&T Express and Ninjavan Express

Return & Exchange

Only factory faults can be returned and refunded, within 3 days, human damage is not to be included. Customers can go to Kinex mall exchange or return, or can chat with us via email, courier the product to us, we will provide express shipping.

The product can be exchanged within 7days, must make sure the original receipt , original box, and product will not affect the 2nd time sale. Exchange is only available at the KINEX Mall retail shop(customer service). Exchanges are only available to change at the same price or lower price item, if higher price item, must top up